We collect structural details to safely fulfill healthcare compliance protocols:

• Personal details: Full name, date of birth, gender, contact number, and delivery address.
• Health information: Medical conditions, allergies, and prescriptions submitted for Prescription-Only Medicines (POMs).
• Transaction data: Order history, payment references, and delivery logs.
• Technical metrics: IP addresses and browser configurations used primarily for application security auditing.

Your information is limited strictly to clinical and transactional functions. Data is used to process pharmacy orders securely, verify prescriptions with healthcare facilities, and update shipping parameters. We explicitly restrict transmission to third parties except for direct clinical authentications, logistics parsing (name and address only), or statutory compliance regulations under PCN and NAFDAC rules. Prescription metrics are never integrated with marketing applications.

You can request an information balance statement or account correction records by emailing management. Per statutory PCN and systemic compliance baselines, patient prescription records are explicitly archived for 5 years, financial indicators are held for 7 years, and inactive accounts undergo deletion protocols after 3 years of zero activity.

Returns are only authorized within 48 hours of confirmed delivery for these specific reasons:

1. An structural dispensing error occurred where the wrong product was shipped.
2. The product structural seals are compromised, damaged, or broken upon arrival.
3. The product is found to be expired at the point of delivery.
4. The product line undergoes a mandatory regulatory recall issued by NAFDAC.

To adhere strictly to global healthcare safety policies and PCN code guidelines, structural exclusions apply to:

• Prescription-Only Medicines (POMs) once processed and delivered safely.
• Cold-chain items (including insulins, vaccines, and localized clinical eye drops).
• Partially consumed or opened packaging lines.
• Any external product lines not validated directly on mgkpharmacy.com.

System structural policies outline specific transactional parameters where refunds apply:

Financial reversal operations rely directly on the primary transaction route used:

No. MGK Pharmacy does not execute therapeutic generic or alternative brand substitutions without the direct written authorization of the original prescribing medical professional and explicitly verified patient validation parameters. If a prescription line is out of stock, patients can opt to wait for standard structural restock schedules, accept a verified prescriber-approved alternative, or trigger an immediate financial refund processing routine.